Our Guarantee

We’re committed to creating learning products that are safe, beautiful and meaningful for your children. Designed by child development experts, our play products are distilled to their simplest, purest purpose: to be exactly what children need at each stage.

Your satisfaction is of the utmost importance to us at Lovevery. Please contact us directly at heretohelp@loveverybaby.com with any questions or concerns. Thank you.

Frequently Asked Questions

General Questions

Where do I direct questions, comments or issues?

We want you to be happy with your purchase. If for any reason you’re not satisfied with our products, email us at heretohelp@loveverybaby.com.

How do I request an exchange or return, and how can I cancel my subscription?

Returns: Email us at heretohelp@loveverybaby.com with your name, order number and reason for return within 30 days of purchase. Please keep all original packaging, return shipping is free.  Subscription cancellations: Log into your account. Above your Order History, find and click on the link to Manage Subscriptions. This will bring up your subscription where you can find links on the right to cancel your subscription. We send you a notification before your next charge. We are able to stop shipment up to 3 days before ship date using this functionality.  Subscription cancellations with upfront payment: No problem! It’s easy to cancel if you paid upfront. Just follow the same cancellation steps for a regular subscription and we will refund you for unshipped Play Kits as if you were a pay-as-you-go customer.

 

How do I retrieve my username and password?

Your username is your email address and your password can be reset here.

How do I receive emails and updates?

Subscribe to our mailing list here and be the first to get updates on products and offers, as well as tips for parents. You can also follow us on Facebook and Instagram for additional information on parenting, education and adorable pictures of our littlest fans.

How do I unsubscribe from emails?

Please find an unsubscribe link located at the bottom of your emails.

What will my information be used for?

We never share your information without your permission. Your information is used for order processing and updates as well as notifications for upcoming products, latest offers, and helpful tips.

How do you choose children's pictures for your social media postings?

We’re always looking for photos of babies playing with Lovevery products! If you would like for us to share your pictures tag us on Facebook and Instagram.

 

Buying Questions

Where can I buy Lovevery products?

You can buy The Play Kits here. The Play Gym can be purchased here or added your Babylist registry. The Play Gym is also available on Amazon for purchase or to add to your registry.

Can I add Lovevery products to a registry?

You can currently add The Play Gym to your registry on Babylist or Amazon.

Product Questions - General

Lovevery products are "Designed by experts for your baby's developing brain," who are your experts?

Learn about our experts here.

Are Lovevery products safe for my baby?

Safety and quality are of utmost importance to Lovevery, all our products are ASTM and CPSC safety certified. Rigorous testing is conducted by a certified third party lab. Results meet or exceed ASTM and CPSC standards. Made without BPA, phthalates, and flame retardants. 

Where are Lovevery products made?

We produce Lovevery products at Hape, a German owned factory based in Ningbo, China. Hape produces for their own brand, as well as other brands such as Ikea, Ravensberger, and Kathe Kruse. Hape is one of the largest toy factories in the world that sources sustainably harvested wood. Hape is very focused on environmental conservation, energy efficiency, and worker safety. https://www.hape.com/us/en/about-us

How are The Play Kits different from The Play Gym? Is there overlap?

The Play Kits and Play Gym are complementary to each other. Both are stage-based to promote baby's brain development. The Play Gym offers a whole year of play for foundational brain development, while The Play Kits target two-month blocks of development for deeper focus. With regard to product overlap, there is very little overlap. Where there are limited similarities (only 3 items), the items still vary by color and associated purpose/activities.

 

Product Questions - The Play Kits

How does The Play Kit subscription program work?

The Play Kit subscription program delivers stage-based play products directly to your door every other month. We’ve done the research to develop products that are right for your child’s development stage by stage. The products and information in each Play Kit was informed by published research in the field of child development and reviewed by child development specialists from multiple disciplines.

How do you decide which Play Kit is right for my baby?

We’ll recommend a starting kit based on your baby’s age at time of order. If your baby is within 3 weeks of the next stage, we will round them up to the next Play Kit. However, your baby will very likely still be interested in the products in the prior Play Kit, so we give you the option to add the prior Play Kit into your order.

What if I want Play Kits that are not in my subscription plan?

If there are prior Play Kits that you would still like for your baby, no problem! You can always add it back to your order (add-on Play Kits will ship out at time of initial order). The following Play Kits will ship 2 weeks prior to your baby reaching the next age window.

Are products only good for the months indicated on the box?

No :-) the products are designed to have value even after your baby has moved to their next Play Kit. In some cases, your baby may find some of these items to be favorite toys for years to come. However, there is specific guidance within the stage that the playthings are received that is tied directly to development opportunities in the moment. So, with The Play Kits, we deliver just what you need at just the right time, but we also strive to create lasting value with durable products.

Can I pick which products I get?

We are only able to sell the Play Kits as collections of playthings and information right now. We do not have the ability to sell individual components of a Play Kit separately, and we can not mix contents of two Play Kits into one.

When does the subscription end?

Currently The Play Kits go through Months 11-12, which would be the last kit in a subscription collection. At this point, a subscription would automatically end, and you would not be charged for any further kits. Alternatively, the subscription would end if/when you should decide to cancel it.

When do you charge my credit card?

For pay-as-you-go subscriptions, your card is charged per your shipping schedule when each box ships. When you pay upfront to save, your entire collection (with 10% savings) is charged at time of order but still shipped on the schedule determined by your baby’s age.

Can I buy individual Play Kits?

The Play Kits are by subscription only, but don’t worry, it’s easy to cancel at anytime.

How do you determine which kits are right for my child?

We’ve done the research to develop products that are right for your child’s development stage by stage. Every product and piece of information in each Play Kit was informed by published research in the field of child development and reviewed by child development specialists from multiple disciplines.

I have twins, should I purchase two subscriptions?

It depends on your lifestyle, and either one or two subscriptions could make sense. If your twins are often in different locations or you travel often, two Play Kits can be helpful. As twins age, it becomes easier to manage parallel play with two different playthings at the same time, and one Play Kit may be enough.

My baby was born premature, are The Play Kits still developmentally appropriate?

Absolutely, premature babies can benefit from The Play Kits. With regard to matching age/development, you may find it most relevant to use baby's due date rather than birth date to adjust appropriately. 

What are the items in The Play Kits made of?

The products found in The Play Kits are thoughtfully crafted using organic cotton, sustainably forested wood and paper, food-grade silicone, and 100% baby-safe materials.

When will my products ship?

Your first product will ship upon order. Subsequent products will ship based on your baby’s age. We share a shipping schedule when you check out and in the "Manage Subscription" portal on our website.

Can I gift The Play Kits?

Yes! If you would like to gift The Play Kits, we can add a gift message. Your message will be printed on a card and included with your shipment, just contact heretohelp@loveveverybaby.com with your order number and message. Alternatively, we offer a gift card that can be used towards the purchase of any Lovevery product here. Please note that at this time, only one gift code can be applied per purchase.

Product Questions - The Play Gym

Where can I find assembly instructions?

Watch our assembly video here.

How do I use The Play Gym?

For play ideas see the Play Guide included with your gym. You can also follow us on  Facebook and Instagram for additional activity ideas.

How do I store The Play Gym?

The legs disconnect from the connector in seconds and can be laid inside the mat and rolled up for storage. For long-term storage, we recommend saving the box.

Is it easy to move The Play Gym from one room to another?

An assembled gym fits through a standard door jamb and can be moved from room to room.

How do I clean The Play Gym?

Cleaning the Play Mat, Play Space Cover, and Organic Cotton Teething Ring. Play Mat preparation: Remove the Learn to Focus zone from the velcro that attaches it to the Play Mat (the Learn to Focus zone is wipe clean only). Put the corner velcro straps together so they form a circle (to prevent snagging). Teething ring preparation: Untie the fabric from the ring. Machine wash the fabric items using cold water and gentle cycle. Air dry (do not machine dry). Cleaning the Learn to Focus zone, Organic Cotton High Contrast Ball, wood, and plastic parts: wipe these with a damp cloth as needed. Play Gym Care: Check regularly to ensure all velcro and plastic connection points are secure.

Can I gift The Play Gym?

Yes! If you would like to gift The Play Gym, during checkout you may choose to add a gift message. Your message will be printed on a card and included with your shipment. Alternatively, we offer a gift card that can be used towards the purchase of any Lovevery product here. Please note that at this time, only one gift code can be applied per purchase.

 

Ordering and Shipping Questions

How do I place an order?

Click to order The Play Gym or The Play Kits.

How do I check my order status?

Once your order is complete you should receive an email with your order confirmation. Once your order ships, you will receive an email with tracking information. Any other questions email us at heretohelp@loveverybaby.com. We can’t wait for you to enjoy your products from Lovevery!

How long will it take to receive my order?

All orders will be shipped by the next business day. Orders placed after 2pm MST Friday will be shipped on Monday. Expect 3-5 business days for standard ground shipping.

How do I cancel an order?

As long as the order has not shipped you are able to cancel your order by emailing us at heretohelp@loveverybaby.com.

When ordering, is my credit card information secure?

Yes, Lovevery maintains a secure operating environment to protect your information. Information is collected over a secure SSL communication channel with encryption. We are committed to protecting your privacy!

How much is shipping?

Ground shipping is free in the continental US.

Where are you shipping from?

Our shipping facility is located in Boise, Idaho.

What carrier do you use?

We use UPS as our shipping carrier.

Do you ship internationally?

We do not currently ship outside of the United States; keep checking back to see if we have expanded our shipping locations.

How can I change my shipping address?

Email us at heretohelp@loveverybaby.com, and we’ll do everything we can to help you.

Cleaning and Care

We get it: messes are just a part of life. Here’s how to clean and care for Lovevery products.

The Play Gym

Cleaning the Play Mat, Play Space Cover, and Organic Cotton Teething Ring

Play Mat preparation: Remove the Learn to Focus zone from the velcro that attaches it to the Play Mat (the Learn to Focus zone is wipe clean only). Put the corner velcro straps together so they form a circle (to prevent snagging).

Teething ring preparation: Untie the fabric from the ring.

Machine wash the fabric items using cold water and gentle cycle. Air dry (do not machine dry).

Cleaning the Learn to Focus zone, Organic Cotton High Contrast Ball, wood, and plastic parts

Wipe these with a damp cloth as needed.

Play Gym Care

Check regularly to ensure all velcro and plastic connection points are secure.

The Play Kits

Cleaning the organic cotton playthings

Machine wash using cold water, mild detergent, no bleach, and gentle cycle. Air dry (do not machine dry). Exception: Montessori Ball is not machine washable, please wipe with a damp cloth as needed.

Cleaning the wooden playthings

Wipe clean with damp cloth

Cleaning the playthings made from rice plastic, silicone, or baby-safe plastic

Wipe clean with damp cloth

How to Set up your Play Gym

Adding your Play Space Cover

Need to make a return?

We want you to be happy with your purchase. If for any reason you’re not satisfied with your Lovevery product, email us at heretohelp@loveverybaby.com.

Include in your email: your name, order number and reason for return or exchange within 30 days of purchase. Please keep all original packaging, return shipping is free.

Privacy Policy

The purpose of this Privacy Policy (“Policy”) is to inform users about our collection, use, distribution and protection of information collected from users (“Users”). www.loveverybaby.com (“Site”) is owned and operated by Lovevery, Inc (“Lovevery®”). Please read this Privacy Policy carefully before using this Site. This Privacy Policy applies to this Site, all products and services offered by Lovevery®.

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Privacy Policy

By using this Site, you agree to comply with and be bound by this Policy and the terms and conditions. If you do not agree to this Policy, please do not use this Site or its contents.

We may revise this Policy at any time, please carefully read this Privacy Policy as it may of changed since your last visit. Any revisions will be posted on this Site. Your continued use of the Site will indicate you understand and accept the Policy as revised.

Last Update: November 1, 2017.

Collection and Use of Personal Information

Lovevery® collects personal information from Users in a variety of ways, including, but not limited to, creating an account, visiting the Site, placing an order, emailing, or subscribing to our newsletter.

Types of personal information (collectively referred to as “Personal Information”) collected from Users include, but are not limited to, name, email address, mailing address, phone numbers, sex, and any other information necessary to maintain association with you and a purchase.

Users are able to refuse to supply personal information but it may prevent them from using certain areas of the Site. Payment information, credit card information, collected is processed by a secure third party Site and is not stored.

Collection and Use of Non-Personal Information

Lovevery® and carefully selected third parties acting on our behalf collect non-personal information from Users in a variety of ways, including, but not limited to, browser name, computer type, dates and times of visit, Site searches, pages visited, content accessed or viewed, and technical information in regards to connection to the Site, operating system, internet provider and other similar information. Other means of collection include participating in surveys, contests, or submitting questions, reviews or comments. Lovevery® may use analytic tools in connection with such automatically collected non-personal information to better understand the user; how the Site is being used, and by whom in order to manage and constantly improve the Site.

Cookies

Our Site uses cookies to enhance the User experience. Cookies are a small piece of data a website sends to a web browser. Cookies are used to remember information, track web activity, and collect non-personal information. Users may choose to set their web browser to not accept cookies. If your computer does not accept cookies, some parts of the Site may not function properly.

How We Use The Collected Information

Lovevery® uses the collected personal information from Users in a variety of ways, including, but not limited to, improving the Site, processing payments, improving customer service, personalizing the User experience, promotions, sending emails and communications. Any information sent to or about Lovevery® or it’s products in the form of an email, message, review, review rating, blog, blog post, public chat, forums, message boards, news groups, suggestion, proposal or comment (“Forms of Communication”) is to be considered non-confidential and can be used for marketing or external purposes.

Security of Information

Lovevery® uses reasonable efforts to maintain a secure operating environment to protect your information from unauthorized or accidental access. Information is collected over a secure SSL communication channel with encryption. While we are committed to protecting your privacy, No security measures are perfect or impenetrable; no transaction over the internet can be completely secure.

Sharing of Information

Lovevery® does not sell, rent trade or lease Users personal information. Lovevery® uses third party administrators to operate the business including but not limited to, sending out communications, shipping, and financial institutions. We occasionally share demographic information with trusted business partners, affiliates and advertisers.

Third Party Websites and Links

The Site may contain links to third party websites and content. The Privacy Policy only applies to our Site. Please review their policies to learn how they collect information. Interaction with other websites is subject to that website’s own terms and policies. Also, Lovevery® does not endorse, warranty, represent or ensure the accuracy of information, goods or services provided or offered with the third party websites. Lovevery® only controls the content of our Site.

Intellectual Property

Lovevery® owns all rights, title and interest in the www.loveverybaby.com website, the proprietary content and intellectual property. The Content includes but is not limited to logos, trademarks, text, code, graphics, designs and images (“content”). It is strictly prohibited to copy, modify, distribute, transmit, display, reproduce, publish, license, or link to any Content on the Site without being specifically authorized by Lovevery®.

Minors

If you are under 18 please do not provide any personal information. The Lovevery® Site is intended for adults only. If anyone has submitted information under the age of 18 please notify us so we can delete the information.

Contact us

If you have questions in regards to the Privacy Policy or any other questions please contact us at:
Lovevery®
www.loveverybaby.com
404 S 8th St
Boise, Idaho 83702
heretohelp@loveverybaby.com

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Terms and Conditions

Loveverybaby.com (“Site”) is owned and operated by Lovevery, Inc (“Lovevery®”). Please read this User Agreement (“Agreement”) carefully before using this Site. This User Agreement applies to this Site, all products and services offered by Lovevery®.

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Terms and Conditions

By using this Site, you agree to comply with and be bound by this User Agreement, as well as the terms and conditions in our Privacy Policy. If you do not agree to this Agreement, please do not use this Site or it’s contents. This User Agreement does not apply to your use of any third party websites that have links within www.loveverybaby.com (“Site”).

We may revise this Agreement at any time, please carefully read this Agreement as it may of changed since your last visit. Any revisions will be posted on this Site. Your continued use of the Site will indicate you understand and accept the Agreement as revised.

Last Update: November 1, 2017.

Responsible Use and Conduct

By visiting our Website you agree to use all information, resources, products, tools, and services (“Content”) only for the purposes intended and permitted by the terms of this User Agreement and applicable laws, regulations and accepted online practices. The Content of this website is for personal non-commercial use.

By visiting our Website you are responsible for the confidentiality of your account login information and are responsible for all activities that occur under your account. You agree all information you provide for your account is accurate and up to date. You agree to access our resources only in the means we provide and will not attempt to copy, duplicate, distribute, reproduce, display, sell, trade or resell any of our information, resources, content or tools.

Failure to comply with our User Agreement holds you solely responsible for consequences, losses or damages Lovevery® directly or indirectly incurs and you may incur criminal or civil liability.

Forms of Communication

Any information sent to or about Lovevery® or it’s products in the form of an email, message, review, review rating, blog, blog post, public chat, forums, message boards, news groups, suggestion, proposal or comment (“Forms of Communication”) is to be considered non-confidential and can be used for marketing or external purposes. The information becomes the property of Lovevery® and gives us perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish and/or distribute as we see fit. Information provided in the registration process is covered within our Privacy Policy. Lovevery® also does not prescreen these Forms of Communication, it is your responsibility to use these Forms of Communication in a responsible and ethical manner. You agree you will not submit any Forms of Communication that are illegal, fraudulent, abusive, deceptive, defamatory, threatening, racist, suggestive, or inappropriate. No Form of Communication is to contain any type of unauthorized or unsolicited advertising. Any Form of Communication or content that does not comply, in our opinion, with this User Agreement or violates and trademark or copyright of Lovevery® or any third party will be removed if possible. If we remove any Form of Communication you submit you consent to that removal and waive any claims against Lovevery®.

Terminating User’s Access

Lovevery® has the right to terminate any users access to our website at any time, without notice, for any reason. Any suspected illegal or fraudulent activity are also reason to terminate a users access to our site and may be turned over to law enforcement.

Intellectual Property, Copyrights, and Trademarks

Lovevery® owns all rights, title and interest in the www.loveverybaby.com website, the proprietary content and intellectual property. The Content includes but is not limited to logos, trademarks, text, code, graphics, designs and images (“content”). It is strictly prohibited to copy, modify, distribute, transmit, display, reproduce, publish, license, or link to any Content on the Site without being specifically authorized by Lovevery®.

Warranties and Limitation of Liability

By using the Lovevery® website you understand and agree all Content is “as is” and “as available”. We do not represent that our Content will; meet your needs or requirements, be uninterrupted, timely, free from errors, accurate, reliable, be free of defects, or complete.

Any Content received is done at your own discretion and risk. You are solely responsible. No information you receive from Lovevery® creates a warranty, guarantee or condition outside of what is outlined in this User Agreement.

Indemnity

By accessing this website you agree to defend, indemnify and hold harmless Lovevery®, it’s affiliates, their officers, directors, employees, managers, consultants, agents and suppliers from and against any and all losses, expenses, claims, liabilities, damages, or costs arising out of or related to your use of this website, it’s products or Content. In addition, this applies to your violation of the Terms of Use or any obligations relating to your account incurred by you or anyone using your account.

Governing Law

This website, User Agreement and all claims related to them are controlled by Lovevery® and are governed by and in accordance to the laws of the State of Delaware. As each country and state has laws that may differ, by accessing our website you agree and hereby irrevocably submit that the statutes and laws of the State of Delaware will apply to all matters related to the use of this website, its Content, and products through this site. You agree and hereby irrevocably submit that any action to enforce this User Agreement shall be brought in the federal or state courts located in Delaware.

Warranties and Limitation of Liability

By using the Lovevery® website you understand and agree all Content is provided on a “as is” and “as available” basis. We do not represent that our Content will; meet your needs or requirements, be uninterrupted, timely, free from errors, accurate, reliable, be free of defects, and there is no representation or warranties of any kind either expressed or implied

Any Content received is done at your own discretion and risk. You are solely responsible. Lovevery® does not warranty the accuracy, content, reliability, availability, timeliness, usefulness, completeness, or condition of any of the Content or products from the website whether expresses or implied. No information you receive from Lovevery® creates a warranty, guarantee or condition outside of what is outlined in this User Agreement.

There are security and other risks associated with using the Internet. While Lovevery® has the intention our site is to be accurate, reliable and free of errors and inaccuracies, Lovevery® does not warrant that the website is free from errors, viruses, worms, or code that may be harmful to your system. Downloading, obtaining or accessing materials and content from this website is at your own discretion and risk. Sole responsibility for any damages to your computer or loss of information due to using the website is yours and you assume such risks. In no event is Lovevery® to be liable or responsible for any damages direct or indirect for your use of the website, products, or content. All claims against Lovevery® are hereby specifically waived, even if there has been notice of the possibility of damage.

Lovevery® may make changes, additions, deletions, modifications, improvements, or updates in or on the website at any time. You assume total responsibility and risk for use of the website and Content. If you have dissatisfaction with the website or it’s content it is your option to stop using the website and/or it’s Content.

Contact Us

If you have questions in regards to the User Agreement or any other questions please contact us at:
Lovevery®
www.loveverybaby.com
404 S 8th St
Boise, Idaho 83702
heretohelp@loveverybaby.com

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