Our Guarantee

We’re committed to creating learning products that are safe, beautiful and meaningful for your children. Designed by child development experts, our play products are distilled to their simplest, purest purpose: to be exactly what children need at each stage.

Your satisfaction is of the utmost importance to us at Lovevery. Please contact us directly at heretohelp@loveverybaby.com with any questions or concerns. Thank you.

How to Set up your Play Gym

Adding your Play Space Cover

Cleaning and Care

We get it, messes are just a part of life. Here is how to clean and care for your baby's new play gym.

Cleaning the Play Mat, Play Space Cover, and Organic Cotton Teething Ring

Play Mat preparation: Remove the Learn to Focus zone from the velcro that attaches it to the Play Mat (the Learn to Focus zone is wipe clean only). Put the corner velcro straps together so they form a circle (to prevent snagging).

Teething ring preparation: Untie the fabric from the ring.

Machine wash the fabric items using cold water and gentle cycle. Air dry (do not machine dry).

Cleaning the Learn to Focus zone, Organic Cotton High Contrast Ball, wood, and plastic parts

Wipe these with a damp cloth as needed.

Play Gym Care

Check regularly to ensure all velcro and plastic connection points are secure.

Frequently Asked Questions

General Questions

Where do I direct questions, comments or issues?

We want you to be happy with your purchase.  If for any reason you’re not satisfied with The Play gym, email us at heretohelp@loveverybaby.com.

How do I request an exchange or return?

Email us at heretohelp@loveverybaby.com with your name, order number and reason for return within 30 days of purchase. Please keep all original packaging, return shipping is free.

Where can I buy The Play Gym?

You’re in luck! You can buy it here or add it to your registry on BabylistThe Play Gym is also available on Amazon for purchase or to add to your registry.

Do you have any other products besides The Play Gym?

Currently our only product is the Play Gym, however, more will be coming! Sign up for emails and follow us on Facebook and Instagram to be the first to know about our upcoming products.

How do I add The Play Gym by Lovevery to a registry?

You can add The Play Gym to your registry on Babylist or Amazon.

How do I retrieve my username and password?

Your username is your email address and your password can be reset here.

How do I receive emails and updates?

Subscribe to our mailing list here and be the first to get updates on products and offers, as well as tips for parents. You can also follow us on Facebook and Instagram for additional information on parenting, education and adorable pictures of our littlest fans.

How do I unsubscribe from emails?

Please find an unsubscribe link located at the bottom of your emails.

What will my information be used for?

We never share your information without your permission. Your information is used for order processing and updates as well as notifications for upcoming products, latest offers, and helpful tips.

How do you choose children's pictures for your social media postings?

We’re always looking for photos of babies playing with The Play Gym! If you would like for us to share your pictures tag us on Facebook and Instagram.

 

Product Questions

The Play Gym is "Designed by experts for your baby's developing brain," who are your experts?

Learn about our experts here.

Are Lovevery products safe for my baby?

Safety and quality are of utmost importance to Lovevery, all our products are ASTM and CPSC safety certified. Rigorous testing is conducted by a certified third party lab. Results meet or exceed ASTM and CPSC standards. Made without BPA, phthalates, and flame retardants. 

Where is The Play Gym made?

We produce The Play Gym at Hape, a German owned factory based in Ningbo, China. Hape produces for their own brand, as well as other brands such as Ikea, Ravensberger, and Kathe Kruse. Hape is one of the largest toy factories in the world that sources sustainably harvested wood. Hape is very focused on environmental conservation, energy efficiency, and worker safety. https://www.hape.com/us/en/about-us

Where can I find assembly instructions?

Watch our assembly video here.

How do I use The Play Gym?

For play ideas see the Play Guide included with your gym. You can also follow us on  Facebook and Instagram for additional activity ideas.

How do I store The Play Gym?

The legs disconnect from the connector in seconds and can be laid inside the mat and rolled up for storage. For long-term storage, we recommend saving the box.

Is it easy to move The Play Gym from one room to another?

An assembled gym fits through a standard door jamb and can be moved from room to room.

How do I clean The Play Gym?

Cleaning the Play Mat, Play Space Cover, and Organic Cotton Teething Ring. Play Mat preparation: Remove the Learn to Focus zone from the velcro that attaches it to the Play Mat (the Learn to Focus zone is wipe clean only). Put the corner velcro straps together so they form a circle (to prevent snagging). Teething ring preparation: Untie the fabric from the ring. Machine wash the fabric items using cold water and gentle cycle. Air dry (do not machine dry). Cleaning the Learn to Focus zone, Organic Cotton High Contrast Ball, wood, and plastic parts: wipe these with a damp cloth as needed. Play Gym Care: Check regularly to ensure all velcro and plastic connection points are secure.

How do I get more learning cards for The Play Gym?

Expansion packs of learning cards are coming soon! Email us at heretohelp@loveverybaby.com for more information.

 

Ordering and Shipping Questions

How do I place an order?

Click here to order :-)

How do I check my order status?

Once your order is complete you should receive an email with your order confirmation. Once your order ships, you will receive an email with tracking information. Any other questions email us at heretohelp@loveverybaby.com. We can’t wait for you to enjoy The Play Gym!

How do I order The Play Gym as a gift?

During checkout you may choose to add a gift message. Your message will be printed on a card and included with your shipment.

How long will it take to receive my order?

All orders will be shipped by the next business day. Orders placed after 2pm MST Friday will be shipped on Monday. Expect 3-5 business days for standard ground shipping.

How do I cancel an order?

As long as the order has not shipped you are able to cancel your order by emailing us at heretohelp@loveverybaby.com.

When ordering, is my credit card information secure?

Yes, Lovevery maintains a secure operating environment to protect your information. Information is collected over a secure SSL communication channel with encryption. We are committed to protecting your privacy!

How much is shipping?

Ground shipping is free in the continental US.

Where are you shipping from?

Our shipping facility is located in Boise, Idaho.

What carrier do you use?

We use UPS as our shipping carrier.

Do you ship internationally?

We do not currently ship outside of the United States; keep checking back to see if we have expanded our shipping locations.

How can I change my shipping address?

Email us at heretohelp@loveverybaby.com, and we’ll do everything we can to help you.

Need to make a return?

We want you to be happy with your purchase. If for any reason you’re not satisfied with The Play gym, email us at heretohelp@loveverybaby.com.

Include in your email: your name, order number and reason for return or exchange within 30 days of purchase. Please keep all original packaging, return shipping is free.

Privacy Policy

The purpose of this Privacy Policy (“Policy”) is to inform users about our collection, use, distribution and protection of information collected from users (“Users”). www.loveverybaby.com (“Site”) is owned and operated by Lovevery, Inc (“Lovevery®”). Please read this Privacy Policy carefully before using this Site. This Privacy Policy applies to this Site, all products and services offered by Lovevery®.

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Privacy Policy

By using this Site, you agree to comply with and be bound by this Policy and the terms and conditions. If you do not agree to this Policy, please do not use this Site or its contents.

We may revise this Policy at any time, please carefully read this Privacy Policy as it may of changed since your last visit. Any revisions will be posted on this Site. Your continued use of the Site will indicate you understand and accept the Policy as revised.

Last Update: November 1, 2017.

Collection and Use of Personal Information

Lovevery® collects personal information from Users in a variety of ways, including, but not limited to, creating an account, visiting the Site, placing an order, emailing, or subscribing to our newsletter.

Types of personal information (collectively referred to as “Personal Information”) collected from Users include, but are not limited to, name, email address, mailing address, phone numbers, sex, and any other information necessary to maintain association with you and a purchase.

Users are able to refuse to supply personal information but it may prevent them from using certain areas of the Site. Payment information, credit card information, collected is processed by a secure third party Site and is not stored.

Collection and Use of Non-Personal Information

Lovevery® and carefully selected third parties acting on our behalf collect non-personal information from Users in a variety of ways, including, but not limited to, browser name, computer type, dates and times of visit, Site searches, pages visited, content accessed or viewed, and technical information in regards to connection to the Site, operating system, internet provider and other similar information. Other means of collection include participating in surveys, contests, or submitting questions, reviews or comments. Lovevery® may use analytic tools in connection with such automatically collected non-personal information to better understand the user; how the Site is being used, and by whom in order to manage and constantly improve the Site.

Cookies

Our Site uses cookies to enhance the User experience. Cookies are a small piece of data a website sends to a web browser. Cookies are used to remember information, track web activity, and collect non-personal information. Users may choose to set their web browser to not accept cookies. If your computer does not accept cookies, some parts of the Site may not function properly.

How We Use The Collected Information

Lovevery® uses the collected personal information from Users in a variety of ways, including, but not limited to, improving the Site, processing payments, improving customer service, personalizing the User experience, promotions, sending emails and communications. Any information sent to or about Lovevery® or it’s products in the form of an email, message, review, review rating, blog, blog post, public chat, forums, message boards, news groups, suggestion, proposal or comment (“Forms of Communication”) is to be considered non-confidential and can be used for marketing or external purposes.

Security of Information

Lovevery® uses reasonable efforts to maintain a secure operating environment to protect your information from unauthorized or accidental access. Information is collected over a secure SSL communication channel with encryption. While we are committed to protecting your privacy, No security measures are perfect or impenetrable; no transaction over the internet can be completely secure.

Sharing of Information

Lovevery® does not sell, rent trade or lease Users personal information. Lovevery® uses third party administrators to operate the business including but not limited to, sending out communications, shipping, and financial institutions. We occasionally share demographic information with trusted business partners, affiliates and advertisers.

Third Party Websites and Links

The Site may contain links to third party websites and content. The Privacy Policy only applies to our Site. Please review their policies to learn how they collect information. Interaction with other websites is subject to that website’s own terms and policies. Also, Lovevery® does not endorse, warranty, represent or ensure the accuracy of information, goods or services provided or offered with the third party websites. Lovevery® only controls the content of our Site.

Intellectual Property

Lovevery® owns all rights, title and interest in the www.loveverybaby.com website, the proprietary content and intellectual property. The Content includes but is not limited to logos, trademarks, text, code, graphics, designs and images (“content”). It is strictly prohibited to copy, modify, distribute, transmit, display, reproduce, publish, license, or link to any Content on the Site without being specifically authorized by Lovevery®.

Minors

If you are under 18 please do not provide any personal information. The Lovevery® Site is intended for adults only. If anyone has submitted information under the age of 18 please notify us so we can delete the information.

Contact us

If you have questions in regards to the Privacy Policy or any other questions please contact us at:
Lovevery®
www.loveverybaby.com
404 S 8th St
Boise, Idaho 83702
heretohelp@loveverybaby.com

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Terms and Conditions

Loveverybaby.com (“Site”) is owned and operated by Lovevery, Inc (“Lovevery®”). Please read this User Agreement (“Agreement”) carefully before using this Site. This User Agreement applies to this Site, all products and services offered by Lovevery®.

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Terms and Conditions

By using this Site, you agree to comply with and be bound by this User Agreement, as well as the terms and conditions in our Privacy Policy. If you do not agree to this Agreement, please do not use this Site or it’s contents. This User Agreement does not apply to your use of any third party websites that have links within www.loveverybaby.com (“Site”).

We may revise this Agreement at any time, please carefully read this Agreement as it may of changed since your last visit. Any revisions will be posted on this Site. Your continued use of the Site will indicate you understand and accept the Agreement as revised.

Last Update: November 1, 2017.

Responsible Use and Conduct

By visiting our Website you agree to use all information, resources, products, tools, and services (“Content”) only for the purposes intended and permitted by the terms of this User Agreement and applicable laws, regulations and accepted online practices. The Content of this website is for personal non-commercial use.

By visiting our Website you are responsible for the confidentiality of your account login information and are responsible for all activities that occur under your account. You agree all information you provide for your account is accurate and up to date. You agree to access our resources only in the means we provide and will not attempt to copy, duplicate, distribute, reproduce, display, sell, trade or resell any of our information, resources, content or tools.

Failure to comply with our User Agreement holds you solely responsible for consequences, losses or damages Lovevery® directly or indirectly incurs and you may incur criminal or civil liability.

Forms of Communication

Any information sent to or about Lovevery® or it’s products in the form of an email, message, review, review rating, blog, blog post, public chat, forums, message boards, news groups, suggestion, proposal or comment (“Forms of Communication”) is to be considered non-confidential and can be used for marketing or external purposes. The information becomes the property of Lovevery® and gives us perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish and/or distribute as we see fit. Information provided in the registration process is covered within our Privacy Policy. Lovevery® also does not prescreen these Forms of Communication, it is your responsibility to use these Forms of Communication in a responsible and ethical manner. You agree you will not submit any Forms of Communication that are illegal, fraudulent, abusive, deceptive, defamatory, threatening, racist, suggestive, or inappropriate. No Form of Communication is to contain any type of unauthorized or unsolicited advertising. Any Form of Communication or content that does not comply, in our opinion, with this User Agreement or violates and trademark or copyright of Lovevery® or any third party will be removed if possible. If we remove any Form of Communication you submit you consent to that removal and waive any claims against Lovevery®.

Terminating User’s Access

Lovevery® has the right to terminate any users access to our website at any time, without notice, for any reason. Any suspected illegal or fraudulent activity are also reason to terminate a users access to our site and may be turned over to law enforcement.

Intellectual Property, Copyrights, and Trademarks

Lovevery® owns all rights, title and interest in the www.loveverybaby.com website, the proprietary content and intellectual property. The Content includes but is not limited to logos, trademarks, text, code, graphics, designs and images (“content”). It is strictly prohibited to copy, modify, distribute, transmit, display, reproduce, publish, license, or link to any Content on the Site without being specifically authorized by Lovevery®.

Warranties and Limitation of Liability

By using the Lovevery® website you understand and agree all Content is “as is” and “as available”. We do not represent that our Content will; meet your needs or requirements, be uninterrupted, timely, free from errors, accurate, reliable, be free of defects, or complete.

Any Content received is done at your own discretion and risk. You are solely responsible. No information you receive from Lovevery® creates a warranty, guarantee or condition outside of what is outlined in this User Agreement.

Indemnity

By accessing this website you agree to defend, indemnify and hold harmless Lovevery®, it’s affiliates, their officers, directors, employees, managers, consultants, agents and suppliers from and against any and all losses, expenses, claims, liabilities, damages, or costs arising out of or related to your use of this website, it’s products or Content. In addition, this applies to your violation of the Terms of Use or any obligations relating to your account incurred by you or anyone using your account.

Governing Law

This website, User Agreement and all claims related to them are controlled by Lovevery® and are governed by and in accordance to the laws of the State of Delaware. As each country and state has laws that may differ, by accessing our website you agree and hereby irrevocably submit that the statutes and laws of the State of Delaware will apply to all matters related to the use of this website, its Content, and products through this site. You agree and hereby irrevocably submit that any action to enforce this User Agreement shall be brought in the federal or state courts located in Delaware.

Warranties and Limitation of Liability

By using the Lovevery® website you understand and agree all Content is provided on a “as is” and “as available” basis. We do not represent that our Content will; meet your needs or requirements, be uninterrupted, timely, free from errors, accurate, reliable, be free of defects, and there is no representation or warranties of any kind either expressed or implied

Any Content received is done at your own discretion and risk. You are solely responsible. Lovevery® does not warranty the accuracy, content, reliability, availability, timeliness, usefulness, completeness, or condition of any of the Content or products from the website whether expresses or implied. No information you receive from Lovevery® creates a warranty, guarantee or condition outside of what is outlined in this User Agreement.

There are security and other risks associated with using the Internet. While Lovevery® has the intention our site is to be accurate, reliable and free of errors and inaccuracies, Lovevery® does not warrant that the website is free from errors, viruses, worms, or code that may be harmful to your system. Downloading, obtaining or accessing materials and content from this website is at your own discretion and risk. Sole responsibility for any damages to your computer or loss of information due to using the website is yours and you assume such risks. In no event is Lovevery® to be liable or responsible for any damages direct or indirect for your use of the website, products, or content. All claims against Lovevery® are hereby specifically waived, even if there has been notice of the possibility of damage.

Lovevery® may make changes, additions, deletions, modifications, improvements, or updates in or on the website at any time. You assume total responsibility and risk for use of the website and Content. If you have dissatisfaction with the website or it’s content it is your option to stop using the website and/or it’s Content.

Contact Us

If you have questions in regards to the User Agreement or any other questions please contact us at:
Lovevery®
www.loveverybaby.com
404 S 8th St
Boise, Idaho 83702
heretohelp@loveverybaby.com

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